Terms and Conditions

All products ordered through this website will be fulfilled by Soccer City's production centre in Abbotsford.

RETURNS

Items that have been customized (ie: printed, embroidered, etc.) are not eligible for return. Items that do qualify for return: 

  • Must be returned within 30 calendar days
  • Must be in brand new re-sellable condition (ie: unused/unworn and unwashed).
  • Must be accompanied by your Soccer City invoice/receipt.
  • Must be supplied with the manufacturer's tags and original packaging. 
  • May incur a re-stocking fee.
  • Returns that are accepted will be refunded using the same payment method they were purchased with, or by store credit.

  
WARRANTY CLAIM

To start a warranty claim for a manufacturing and/or printing defect:

  • A claim must be submitted within 30 calendar days after the goods have been delivered or picked up.
  • Please call or email us with your order number and provide a detailed explanation of the problem you have experienced (providing clear photos would be helpful). 
  • If requested by Soccer City, the customer is responsible for returning the items in question.
  • If the garment or printing is deemed to be defective, Soccer City (at our sole discretion) will repair or replace the item and return them to the customer. No additional forms of compensation are offered.
  • When replacing an item, no substitution of product is permitted. The defective item will be replaced with an item of the same make, colour, size, print, etc.

 
SHIPPING

Soccer City is not responsible for loss, damage or delay of products after they have left our premises. We have no control over the shipment after it has left our facility. For additional shipping related information please click here.
 

CONTACT US 

If you have any questions or  require more information, please contact us during regular business hours (Monday through Friday from 9:00 a.m. to 5:00 p.m.).

#9 - 2345 Windsor Street
Abbotsford, British Columbia
Canada  V2T 6M1

Phone  604.776.0668
Toll Free 1.855.530.4240
admin@soccercity.ca