Terms and Conditions
RETURNS FOR EXCHANGE
All products ordered through this website will be fulfilled by Soccer City's production centre in Abbotsford.
- All returns for items that were ordered online must be directed through the Abbotsford location.
- Items that have been customized (ie: printed, embroidered, etc.) are not eligible for return.
In the event you wish to return an item you ordered online for exchange:
- You must contact our Abbotsford office for a Return Authorization Number within 14 calendar days after the goods were delivered.
- A return/exchange will not be accepted without an Authorization Number.
- You must return the goods in brand new and re-sellable condition (ie: unused, unworn, unwashed).
- You must return the goods with the manufacturer's tags and original packaging.
- The returned goods must be accompanied by your Soccer City invoice/receipt and your return authorization number.
- It is the client's responsibility to return the item to Soccer City for exchange. Soccer City will then ship the exchange to the client at no additional charge.
RETURNS FOR REFUND
Soccer City does not accept product returns for refund.
1. Manufacturers Warranty
The applicable manufacturer's limited liability warranty applies to the goods sold by Soccer City.
2. Printing / Embellishment Warranty
Soccer City provides a 12 month limited liability warranty on the printing / embellishment services we provide, however, please know that accidents, improper use or care, negligence and normal wear-and-tear do not qualify as defects that are covered by warranty.
In the event you wish to make a warranty claim for printing / embellishment:
- You must do so within 12 months of the goods being delivered.
- Please call or email us with your order number and provide a detailed explanation of the problem you have experienced. You may be asked to email clear photos for us to review. Please allow up to two business days for us to investigate the claim before we respond.
- If the item or printing is deemed to be defective, Soccer City will provide you with a Return Authorization Number (aka: RA Number). At Soccer City's sole discretion, the item will be repaired or replaced and then returned to the customer. No additional forms of compensation are offered.
- Upon receiving an RA Number, your returned goods must be accompanied by your Soccer City invoice/receipt and your RA Number. Please know that a warranty return will not be accepted without an RA Number.
- When replacing an item, no substitution of product is permitted. The defective item will be replaced with an item of the same make, colour, size, print, etc.
Soccer City is not responsible for loss, damage or delay of products after they have left our premises. We have no control over the shipment after it has left our facility. For additional shipping related information please click here.
If you have any questions or require more information, please contact us during regular business hours (Monday through Friday from 9:00 a.m. to 5:00 p.m.).
#9 - 2345 Windsor Street
Abbotsford, British Columbia
Canada V2T 6M1
Toll Free 1.855.530.4240