[NVFC] BACKPACK
- Includes NVFC Crest
- Optional player initials (max. of 3)
- Fits a Size 5 soccer ball inside or on the outside in included mesh pocket
- Dimensions: 11" x 10.5" x 19.5"
- Volume: 18.8 L
- 100% recycled polyester
- Durable mini-hexagon ripstop material
- Small pocket on front
- Two water bottle pockets and separate shoe pocket
- Two main compartments with zip closures
- Adjustable straps
ITEM ON BACK-ORDER, PLEASE CALL FOR AVAILABILITY: 1.855.530.4240
All orders placed through SoccerCity.ca will be processed fulfilled through our Production Centre in Abbotsford, BC. Please direct all order-related communications to the Abbotsford location.
COMMUNICATION
IMPORTANT: Soccer City's standard method of communication with you will be via email - please monitor your junk-mail folder to ensure our messages don't get missed.
PRODUCT AVAILABILITY
In order to supply our customers with a broad range of products from top brands such as Adidas, Puma, Nike, etc., it's not possible for us to keep every product size/colour variation in our Abbotsford warehouse all of the time.
Due to this, any items that cannot be immediately filled from our local inventory will be filled from Soccer City inventory being held by our corresponding brand partner.
In this event, non-customized goods will (in most instances) be drop-shipped directly to your from their warehouse. If your order includes customization, this work will be completed by our production staff as soon as we receive the item(s) from our brand partner. In all cases, shipping/tracking numbers will be communicated to you as soon as they are known.
Should lack of stock availability create an unforeseen delay to your order you will be notified by one of our team members and be given the opportunity to wait for stock replenishment, to choose an alternate in-stock product, or to have your order refunded in full.
CONTACT US
If you have any questions or require more information, please contact us during regular business hours (Monday through Friday from 9:00 a.m. to 5:00 p.m.)
#9 - 2345 Windsor Street
Abbotsford, British Columbia
Canada V2T 6M1
Phone 604.776.0668
Toll Free 1.855.530.4240
admin@soccercity.ca
We accept the following methods of payment on this site:
- Visa
- Mastercard
- E-transfer
- Paypal
- Pay Over The Phone (using Visa or Mastercard)
Sometimes technology can be a bit finicky, so if you're experiencing difficulty processing your Visa or Mastercard payment on the website, please submit your order using the "Pay Over The Phone" option and then calling us with your payment details. We will process your payment using our in-office terminal.
CONTACT US
If you have any questions or require more information, please contact us via e-mail or phone during regular business hours (Monday through Friday from 9:00 a.m.to 5:00 p.m.).
#9 - 2345 Windsor Street
Abbotsford, British Columbia
Canada V2T 6M1
Phone 604.776.0668
Toll Free 1.855.530.4240
admin@soccercity.ca
Soccer City only ships products within Canada and offers the following standard services for pick-up and delivery:
- FedEx Ground (note: FedEx will not deliver to PO Boxes)
- Canada Post (regular delivery)
- Pick-up at our Production Centre in Abbotsford (see below regular business hours)
- Pick-up at our Langley store: Unit 110 - 20178 96th Avenue, Langley
If you request "pick-up" from one of our locations, please wait to be contacted that your order is ready before attempting to pick up your order.
CONTACT US
If you have any questions or require more information, please contact our Abbotsford office via e-mail or phone during regular business hours (Monday through Friday from 9:00 a.m. to 5:00 p.m.).
#9 - 2345 Windsor Street
Abbotsford, British Columbia
Canada V2T 6M1
Phone 604.776.0668
Toll Free 1.855.530.4240
admin@soccercity.ca
RETURNS FOR EXCHANGE
All products ordered through this website will be fulfilled by Soccer City's production centre in Abbotsford.
- All returns for items that were ordered online must be directed through the Abbotsford location.
- Items that have been customized (ie: printed, embroidered, etc.) are not eligible for return.
In the event you wish to return an item you ordered online for exchange:
- You must contact our Abbotsford office for a Return Authorization Number within 14 calendar days after the goods were delivered.
- A return/exchange will not be accepted without an Authorization Number.
- You must return the goods in brand new and re-sellable condition (ie: unused, unworn, unwashed).
- You must return the goods with the manufacturer's tags and original packaging.
- The returned goods must be accompanied by your Soccer City invoice/receipt and your return authorization number.
- It is the client's responsibility to return the item to Soccer City for exchange. Soccer City will then ship the exchange to the client at no additional charge.
RETURNS FOR REFUND
Soccer City does not accept product returns for refund.
CONTACT US
If you have any questions or require more information, please contact us via e-mail or phone during regular business hours (Monday through Friday from 9:00 a.m. to 5:00 p.m.).
#9 - 2345 Windsor Street
Abbotsford, British Columbia
Canada V2T 6M1
Phone 604.776.0668
Toll Free 1.855.530.4240
admin@soccercity.ca
WARRANTY CLAIM
1. Manufacturers Warranty
The applicable manufacturer's limited liability warranty applies to the goods sold by Soccer City.
2. Printing / Embellishment Warranty
Soccer City provides a 12 month limited liability warranty on the printing / embellishment services we provide. However, please know that accidents, improper use or care, negligence, and normal wear-and-tear do not qualify as defects that are covered by warranty.
In the event you wish to make a warranty claim for printing / embellishment:
- You must do so within 12 months of the goods being delivered.
- Please call or email us with your order number and provide a detailed explanation of the problem you have experienced. You may be asked to email clear photos for us to review. Please allow up to two business days for us to investigate the claim before we respond.
- If the item or printing is deemed to be defective, Soccer City will provide you with a Return Authorization Number (aka: RA Number). At Soccer City's sole discretion, the item will be repaired or replaced and then returned to the customer. No additional forms of compensation are offered.
- Upon receiving an RA Number, your returned goods must be accompanied by your Soccer City invoice/receipt and your RA Number. Please know that a warranty return will not be accepted without an RA Number.
- When replacing an item, no substitution of product is permitted. The defective item will be replaced with an item of the same make, colour, size, print, etc.
CONTACT US
If you have any questions or require more information, please contact us via e-mail or phone during regular business hours (Monday through Friday from 9:00 a.m. to 5:00 p.m.).
#9 - 2345 Windsor Street
Abbotsford, British Columbia
Canada V2T 6M1
Phone 604.776.0668
Toll Free 1.855.530.4240
admin@soccercity.ca